Get Answers To Network Related Problems With The New customer service complaints platform launched newly in Nigeria

As part of a series of
efforts to address
issues of customer service complaint in Nigeria ,
Reportam .com. ng, an online customer service
complaint platform designed to receive reports
on good and bad customer service has been
launched . The purpose for which the online
complaint platform aims to serve has been a
long time coming giving the myriads of
customer complaints from nearly every sector of
the Nigerian consumers.
According to Mr. Olu Bello , the companys
Operations Manager , “This platform was
created out of personal experiences of bad
customer service which goes unaddressed or
resolved in Nigeria and I am sure this is an
exciting development that will become the first
point of call for all Nigerian consumers
regarding any bad and good service
experience .”
The mobile app ( Apple IOS and Android )
which has a unique auto alert notification to
post a report after calling a company will be
launched in the coming days .
The current platform is just the first phase as
a
bigger phase would be launched before the
end of the year.
Companies also have benefits to enjoy from
this platform and Bello
strongly advices that Nigerian corporates
should see this as a golden
opportunity to hear and reach out to its
customers . Nigerian companies must see the
value and positive part of this initiative as
88% of
consumers are less likely to buy from
companies who leave complaints
unanswered according to an online research”.
In its first week of launch , reportam. com.ng
reported over 500
registered consumers with 65% of reports being
complaints .